All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
During high-volume periods (sales, promotions, holidays), processing times may be longer.
You will receive another notification once your order has shipped.
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times depend on the shipping option selected at checkout:
Standard Shipping: 3–7 business days (within the U.S.)
Expedited Shipping: 2–3 business days (within the U.S.)
Overnight Shipping: 1 business day (available in select areas)
Please note: Delivery times are estimates provided by carriers and are not guaranteed.
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Tracking information may take up to 24 hours to update.
We currently ship to addresses within the United States.
At this time, we do not ship to P.O. Boxes, APO/FPO addresses, or international destinations. (If you plan to expand internationally later, we can update this section.)
PureLeaf Naturals is not responsible for delays caused by carriers, weather conditions, or other factors outside our control once the order has been shipped.
Risk of loss passes to the customer once the order is delivered to the shipping carrier.
Please double-check your shipping details at checkout.
We are not responsible for packages lost or delayed due to incorrect or incomplete addresses provided by the customer.
If your package arrives damaged or is missing items, contact us within 7 days of delivery at support@pureleafnaturals.shop with your order number and photos of the package.
We will work with you to resolve the issue.
For any questions regarding shipping, please contact us:
Email: support@pureleafnaturals.shop